"Centralized partner ticket management for responding to SmartBiz user support requests and service-related issues."
Description
SmartBiz Partner Support is a dedicated support management dashboard developed by LTGS RWANDA PLC for organizations and partners participating in the SmartBiz ecosystem. The platform enables partner institutions to receive, review, manage, respond to, and resolve support tickets submitted by SmartBiz Suite users concerning services provided by their respective organizations. It facilitates structured communication between SmartBiz users and service providers while supporting ticket assignment, response management, issue tracking, resolution monitoring, and service feedback. The system is designed to strengthen partner accountability, responsiveness, collaboration, and service delivery within the SmartBiz ecosystem.
